Asiana Collective – Shipping Policy

📦 Processing Times

All orders are processed within 1–3 business days.
Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details.

🚚 Shipping Within Australia

We ship Australia‑wide using trusted carriers such as Australia Post and Sendle.

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days
• Free Shipping Threshold: Automatically applied at checkout when available

Delivery times may vary depending on your location, public holidays, and courier delays.

📮 Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can track your parcel directly through the courier’s website.

If you have not received your tracking email, please check your spam folder or contact us.

📦 Lost, Delayed, or Damaged Parcels

Asiana Collective is not responsible for:

• Parcels delayed due to courier issues
• Incorrect shipping information provided at checkout
• Lost parcels marked as “delivered” by the courier

If your parcel arrives damaged, please contact us within 48 hours with photos so we can assist you.

🔄 Address Changes

If you need to update your shipping address, please contact us immediately.
We can only make changes before your order has been dispatched.

❓ Need Help?

For any shipping questions, reach out to our support team at support@asianacollective.com.